Effective Date: Dec 25th, 2024

Probst Veterinary Clinic (“we,” “our,” or “us”) is committed to protecting the privacy of users (“you,” “your”) who engage with us via 10DLC (10-Digit Long Code) messaging services. This Privacy Policy explains how we collect, use, and protect your information when you opt-in to receive text messages and interact with our services.

1. Information We Collect

When you engage with our 10DLC messaging services, we may collect the following information:

  • Personal Information: Your phone number, name, and other details you provide when you opt-in to our messaging campaigns.
  • Usage Data: Interaction data such as the time, date, and content of your messages.

2. How We Use Your Information

We use your information for purposes such as:

  • Delivering messages you have opted into receiving.
  • Providing customer support and responding to inquiries.
  • Monitoring and analyzing the performance of messaging campaigns.
  • Ensuring compliance with regulatory and carrier requirements.

3. Data Sharing and Third-Party Disclosure

We do not sell your personal information.

Consumer information is not shared with third parties for marketing purposes.

However, we may share your data with:

  • Service Providers: Third-party messaging platforms and carriers for delivering 10DLC messages.
  • Legal and Regulatory Authorities: As required to comply with applicable laws or to respond to legal processes.

4. Your Rights

You have the following rights regarding your information:

  • Opt-Out: You can opt-out of receiving messages at any time by replying “STOP” to any message you receive.
  • Access and Correction: Request access to your information or corrections to inaccuracies.
  • Deletion: Request the deletion of your personal information, subject to legal and operational constraints.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Security Measures

We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission is entirely secure, and we cannot guarantee absolute security.

7. Compliance with 10DLC Regulations

Our 10DLC messaging campaigns comply with all applicable laws and regulations, including those enforced by mobile carriers and the Federal Communications Commission (FCC).

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or applicable regulations. Updates will be effective upon posting to this page, and we will notify you of significant changes.

9. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Probst Veterinary Clinic
247 Springfield Rd, Hillsboro, IL 62049
Phone: (217) 532-5222
Website: https://probstvet.com/